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                SLA Options

                The Movilizer gives you great flexibility when it comes to technical support. You choose when you want to answer and how quickly.

                Support OptionsStandard SLAExtended SLA
                Phone Support8 AM - 6 PM CET8 AM - 6 PM CET
                Email Support Ticket

                8 AM - 6 PM CET

                Reaction Time:

                • Code Red: 2h
                • Code Orange: 5h
                • Code yellow: The following day
                • Code green: In three days

                8 AM - 6 PM CET

                Reaction Time:

                • Code Red: 1h
                • Code Orange: 3h
                • Code yellow: The following day
                • Code green: In three days
                Service Availability99.5%99.8%


                A 24/7 support is available upon request. 

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